Shipping Methods and Policy
We ship within the USA, to USA provinces and to US
Government Installations.
Most items are normally shipped the
same business day for orders received before 2PM CST, paid
with credit card without complication and except Mondays.
Exceptions to this policy are expensive consumer items,
items that are specifically designated as "Normally shipped
in 1-3 business days" in the item descriptions and drop
shipped items. Payment complications include: different
shipping and billing addresses, billing information
inconsistent with what's on the credit card record, and
orders that can't be verified by phone. Orders placed during
non-business hours such as evenings, weekends, and holidays
are normally processed and shipped on the next business day
except Mondays.
The majority of our shipments within the continental USA
are free. However as noted
on our websites some items are plus shipping, such as
mirrors that ship “Oversize” by FEDEX/UPS standards, or that
must ship via TRUCK. We currently ship by FEDEX for the
majority of shipments; however some of our factories do use
UPS for larger shipments. The US Postal Service is used for
smaller packages and for APO/FPO addresses. For Express
shipping and plus shipping items, we do not inflate freight
charges; you are only charged what we are charged.
Shipping cost goes up almost exponentially in the sequence
of FEDEX Ground, 3 Day Select, 2nd Day Air, and Next Day
Air. Saturday delivery is available from FEDEX but at a
premium rate. Most but not all zip codes qualify for all
express services listed. Please call us for a quote or to
verify express shipping availability.
All orders over $100 shipped via FEDEX
or UPS are insured for damage and missing packages. We are
not responsible for any physical damage caused by the
shipper. In the event a product arrives damaged, or appears
tampered with, please notify us as soon as possible and
within 10 business days for assistance in resolving the
matter.
Shipments over $100 will require an Adult Signature. Please
ensure that you provide us a delivery address where someone
will be available to sign for the package, as the signature
requirement may not be waived. While a change of delivery
address may be possible under certain conditions, if a
package is already in route, a $10 address change fee will
be assessed for FEDEX/UPS shipments. For address
corrections needed for items shipping other than FEDEX/UPS,
please contact us for options and quotes. We are NOT
responsible for any loss or damage due to packages left at
your doorstep by FEDEX or UPS drivers.
Regular FEDEX & UPS delivery hours are Monday-Friday, 7-5.
FEDEX Home Delivery service delivers “Residential”
deliveries Tuesday-Saturday, delivering into the early
evening weekdays. Where a business name is not provided,
the order is presumed to be shipping to a “Residence”. If
your order is shipping to a business, please, specify the
name of the business. If it is shipping to a “Residence”
but a business name has been provided, please note that in
the “comments” when ordering. Otherwise, where a business
name is provided, it is presumed that it is going to a
“Commercial” district for delivery M-F during normal
business hours. We do not guarantee the arrival date or
time of the packages.
US POSTAL SERVICES: At this time, we use The U.S.
Postal Service for smaller packages and shipments to APO/FPO
addresses.
All USPS shipment may be delayed 1-2 business days. USPS
does deliver on Saturdays free of extra charge.
FEDERAL EXPRESS: FedEx is the best way to ship our
merchandise as we have found FedEx is much gentler to the
packages than UPS. We offer ground shipments by FedEx, other
FEDEX options include 3 Day Express Saver option. FedEx 2nd
Day and Next Day would be much more expensive. You may
request them in the Comment section of the order form;
however, dependent upon the time the order is placed and
received by us, there may be one business days lag before
the request may be executed. Where a definitive shipping
commitment for service, ship date and/or price quote is
required, please call us. There will be additional shipping
charges for 3 Day Express Saver option. FedEx 2nd Day and
Next Day.
NON-CONTINENTAL USA ADDRESSES: Yes, we ship to
Hawaii, Alaska, Puerto Rico, Guam, and US Virgin Islands
addresses, using UPS Air (Next Day or 2nd Day) or US Postal
Service. In most cases there will be additional charges to
these addresses.
DROP SHIPPING: To expedite shipping, sometimes it is
necessary to ship products directly from the manufacturer or
our distributors to our customers.
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